Return & Refund Policy

If an item from CookGlen is not right for you, this policy explains how returns and refunds work. Returns are handled by mail / postal return — we do not offer in-store drop-off.

1. Return Window

Unused items in original condition may be returned or exchanged within 30 days of delivery.

2. Eligibility

• Items must be unused, clean, and in original packaging with tags where applicable.
• Items marked final sale, or returned damaged by the customer, may not qualify.

3. How to Start a Return

1. Email [email protected] with your order number and reason.
2. We will confirm eligibility and share return mailing instructions.
3. Ship the item back using a trackable method.

4. Exchanges

Need a different item? Request an exchange in your return email. If stock is available, we will outline the swap within the 30-day window.

5. Refunds

Once we receive and inspect the return, refunds are issued to the original payment method. Processing usually takes 5–10 business days after inspection, depending on your bank.

6. Return Shipping

For eligible quality issues or our shipping errors, we cover return shipping. For preference returns, return shipping may be the customer’s responsibility unless otherwise confirmed by support.