Shipping Policy

At CookGlen, every order is fulfilled by mail / postal or courier delivery. We do not offer in-store pickup, local hand delivery, or same-day courier from a physical retail location.

1. Shipping Rates & Destination

• We offer free standard shipping on every order shipped to an address within the United States.
• There is no minimum order amount and no added handling fee at checkout for eligible U.S. orders.

2. How Orders Are Shipped

• Orders are packed and handed to a postal service or courier partner for delivery to the address you provide at checkout.
• You will receive a shipping confirmation email with tracking once the package is in transit.

3. Order Processing & Shipping Timeline

• Processing: 1–3 business days (Monday–Friday). Weekend and holiday orders begin the next business day.
• Transit: typically 1–15 business days after dispatch under normal conditions.
• Total estimate: about 2–18 business days.

4. Shipping Address Accuracy

Please confirm your address before checkout. We can update an address only before the package is dispatched. After a tracking number is created, the carrier address usually cannot be changed.

5. Damaged or Lost Shipments

• Lost: If tracking stalls for an extended period or the carrier confirms loss, email us for a refund or replacement.
• Damaged: Photograph the outer packaging and item, then email us within 48 hours of delivery.